PRODUCT DELIVERY

RETURNS AND EXCHANGES

PRODUCT DELIVERY

Where can the products from www.moodame.com be delivered?

We deliver goods to the following countries through partner courier companies: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

What are the delivery costs?

The delivery costs vary per destination.

  • Denmark, Estonia, Finland, France, Greece, Latvia, Lithuania, Portugal, Spain, Sweden, United Kingdom:  Free delivery is offered for all orders totaling 300 EUR or above. Below this value, the delivery cost is €19.90.

  • Austria, Belgium, Croatia, Germany, Italy, Luxembourg, Netherlands, Poland: Free delivery is offered for all orders totaling 300 EUR or above. Below this value, the delivery cost is €14.90.

  • Czech Republic, Slovakia, Slovenia: Free delivery is offered for all orders totaling 300 EUR or above. Below this value, the delivery cost is €9.90.

  • Bulgaria, Hungary: Free delivery is offered for all orders totaling 150 EUR or above. Below this value, the delivery cost is €4.90.

  • Romania: Free delivery is offered for all orders totaling 450 RON or above. Below this value, delivery cost is 10 RON.

The delivery costs include VAT.

What are the delivery timelines?

The delivery timelines vary depending on the manufacturer (brand) and destination. The range shown on the Website is defined between the minimum delivery time (for the closest destination to our delivery location) and the maximum delivery time (for the furthest destination vs our delivery location). At the time your order is confirmed you will receive the delivery range according to the exact destination, as well as a tracking number for your package.

What happens if the package is deteriorated?

You are kindly requested to check the appearance of the package at the moment it is delivered. Should you notice any issue (deteriorated package, open package, traces of liquid etc.), please refuse the delivery and formulate immediately, clearly and in a detailed manner, all limitations regarding the issue. These details have to be written by you on the delivery note of the courier company, as well as sent via an electronic message at contact@moodame.com.

I have some additional questions regarding delivery. How can I address them?

Please e-mail us at contact@moodame.com or call us at +40 755 MOODAM (+40 755 666326) for any additional question regarding delivery. We will be happy to assist you.

RETURNS AND EXCHANGES

The Moodame team wants you to only wear products that are a perfect fit to you, therefore we made our return process very easy. Furthermore, in case you choose to exchange your product, we will deliver the new item for free.

Can I return a product?

Yes, as per the current legislation, you have the right to cancel your order within 14 days from the day after the day on which you (or someone you nominate, other than a carrier) received the goods, without giving any reason. Once the cancellation period expires, the return request will not be accepted.

What do I need to do in order to return or exchange a product?

To exercise the right to cancel, you must inform us by mail, e-mail or by filling in the return form available inside the Order History section of your account on the Website (access My Account – Order History, then the Details section of each individual order). We will confirm receiving your return request.

What are the return requirements?

It is imperative that the products are returned in a state that allows for resale:

  • products in perfect condition with the original packaging untouched;

  • seal and / or tags intact;

  • all accessories included.

As per the current legislation, the following products are, among others, exempted from returns:

  • products made after the consumer's specifications or clearly personalized;

  • sealed products that cannot be returned due to health protection or hygiene reasons and were unsealed by the consumer.

When and where should I ship the products?

Items should be shipped latest within 30 days from the day after the day on which you (or someone you nominate, other than a carrier) received the goods. Once the return period expires, the return will not be accepted.

The goods are to be sent to: 31ST MOODAME AVENUE SRL, Str. Intrarea Europei nr. 26, Loc. Visina Noua, Jud. Olt, ROMANIA.

Who bears the cost of returning the goods?

You will have to bear the cost of returning the goods.

Who bears the delivery cost if I opt for an exchange?

In case you choose to exchange your product, we will deliver the new item for free.

How will I get my money back?

We will reimburse you via bank transfer. We will not charge any fees as a result of the reimbursement.

How long does it take to get my money back?

We will reimburse you in maximum 14 days after the day we receive the goods supplied back from you or (if earlier) 14 days after the day you provide us with evidence that the goods have been returned. We will confirm the receipt of the goods and the reimbursement via e-mail.

What is the amount that will be reimbursed?

We will issue you with a full refund including the shipping cost paid by you, in case you've chosen our standard delivery.

In case you opt for an exchange, shipping is complementary on the replacement item. If the replacement item is lower in value than the product to be exchanged, the difference will be reimbursed by the Company via bank transfer. If the replacement item is higher in value than the product to be exchanged, the difference will be paid by you using one of the accepted payment methods.

In case you have benefited from a special offer on the Website which allowed you to buy one or more products in exchange of your order, under certain conditions, returning the goods will make you ineligible for the offer. You will have to return any gifts that were sent together with the product. We reserve the right to make a deduction from the reimbursement for the amount corresponding to the value of the gifts and any other additional amount that resulted from the special offer that allowed you to buy one or more products in exchange of your order.

You are liable for any diminished value of the goods resulting from the handling. If the products are damaged, soiled, returned without the original packaging, with broken packaging, missing the original tags or accessories, we reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied.

What happens if the return is refused?

If the return conditions are not met and the return is refused, we will return the products to you and you will have to pay the shipping cost in advance via credit card payment or Paypal. If you refuse the package we reserve the right to retain the full amount already paid.

I have some additional questions regarding returns/exchanegs. How can I address them?

Please e-mail us at contact@moodame.com or call us at +40 755 MOODAM (+40 755 666326)  for any additional question regarding returns/exchanges. We will be happy to assist you.